RETURNS AND REFUNDS
How can I return an item?
If you want to change color size or are not satisfied with the item you ordered, no problem! You have 14 working days from receipt of the goods to notify us that you want to return the product. You can request a size change or a refund of the products ordered in a single solution.
To make the return you simply have to:
send an e-mail to firstname.lastname@example.org,
- NAME SURNAME
- ORDER NUMBER
- ITEMS INTENDED TO RETURN
- THE DESIRED COMPENSATION: change size, exchange color or reimbursement; - print the email, insert it in the package and send it via a courier of your choice / Poste Italiane to the address:
Via Viticella 98
80010 - Quarto (NA)
The only expenses to be incurred are those of returning the purchased products. Only in the case of defective products, different sizes from the order or damaged items, the return costs are borne by Baia 30 Remi who will send the courier to collect the package. The shipping costs of the item sent in replacement are in any case borne by Baia 30 Remi
Once your return has been received, Baia 30 Remi reserves thirty days to provide a refund and two days to provide for the exchange. In case of unavailability of the requested size, we will contact you as soon as possible.
Only return requests that meet the following requirements will be accepted:
- that the items and packaging are in their original condition
- that the items have not been used or damaged;
- that the items have the original label;